Mystery Hotel Guests
We secretly visit and critique your resort or hotel, then offer detailed solutions for all the areas where guest experience is suffering.
We've partnered with Juice Rocket to bring you affordable and useful website & SEO critiques and detailed solutions as an optional add-on.
We teamed up with Urbanette Magazine to offer an add-on service: featured articles in a top online & print women's luxury lifestyle magazine.
We will take video and show your rooms, hallways, restaurants, etc. to top interior designers for easy-to-implement design ideas.
" We didn't realize all the places we needed to improve because we were too immersed, working here. Based on our guest surveys, we had a 250% increase in guest happiness. "
" I had no idea how many issues my resort had that were affecting guest experience. Hiring Pearls and Pocket Squares is the best decision - and most economical - I've ever made for our resort. "
" We had been too concerned with online reviews and didn't realize that most people who are unhappy simply never come back, and don't talk about why. After Pearls and Pocket Squares second visit, our repeat customer rate increased by 4.5 times. "